Refund policy

At Ski Michel, we are committed to providing high-quality products. To ensure an optimal shopping experience, please review our return and refund policy below.

1. Final Sales

All sales are final. We do not accept returns or exchanges, except in the case of defective or incorrect products.

2. Defective or Incorrect Products

If you receive a defective or incorrect product, please contact us immediately, within 7 days of receiving your package. You can reach us by phone at 418-827-4793 or by email at info@skimichel.com.

To process your request, we may ask for additional information, such as photos of the defective or damaged product.

3. Product Return

If your request is approved, we will provide instructions for returning the item. We are not responsible for any losses or damages that may occur during transit. We recommend using a shipping service with tracking.

4. Refund or Exchange Process

Upon receipt of the returned item, we will assess the product. If it is deemed defective or incorrect, we will offer either a replacement or a refund of the purchase price based on the original payment method.

Refunds will be processed within 15 business days of the refund confirmation.

5. Exceptions

No returns, exchanges, or refunds will be granted for products that have been used improperly, abusively, or deliberately damaged.

6. Restocking Fees

Please note that in some cases, restocking fees may apply if your item is deemed to be in conformity and in good condition.

7. Contact Information

For any questions or inquiries regarding our return and refund policy, please contact us at the following details:

SKI MICHEL
Phone: 418-827-4793
Email: info@skimichel.com
Address: 9414 Boulevard Sainte-Anne, Sainte-Anne-de-Beaupré (Quebec), G0A 3C0

We thank you for your understanding and trust.